Hdcp problems on brand new iMac 5k

I know I have AppleCare and I have spoken to them, so far they are stumped but getting back to me on monday (tomorrow)

I though I would start this thread incase anyone had a solution thats not third party

I also wanted to start it as this problem is widespread and no one has an answer yet so when I get one from apple care I can post it here so someone in the future can find the solution easily because these issues drive us daft

EtreCheck version: 3.0.5 (309)

Report generated 2016-09-25 16:13:07

Download EtreCheck from https://etrecheck.com

Runtime 1:39

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Hardware Information: ⓘ

iMac (Retina 5K, 27-inch, Late 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac17,1

1 4 GHz Intel Core i7 CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1867 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM0

8 GB DDR3 1867 MHz ok

BANK 1/DIMM1

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac

Video Information: ⓘ

AMD Radeon R9 M395X - VRAM: 4096 MB

iMac 5120 x 2880

System Software: ⓘ

macOS Sierra 10.12 (16A323) - Time since boot: about 6 hours

Disk Information: ⓘ

APPLE HDD ST2000DM001 disk1 : (2 TB) (Rotational)

EFI (disk1s1) <not mounted> : 210 MB

Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk2) / : 2.11 TB (1.86 TB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 2.00 TB Online

APPLE SSD SM0128G disk0 : (121.33 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Boot OS X (disk0s3) <not mounted> : 134 MB

Macintosh HD (disk2) / : 2.11 TB (1.86 TB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 2.00 TB Online

USB Information: ⓘ

Seagate GoFlexSatellite

Western Digital My Book 1230

Apple Inc. iPhone

Broadcom Corp. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Western Digital My Book 1110

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Configuration files: ⓘ

/etc/sudoers, File size 2299 but expected 1563

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Library/Application Support/MacKeeper/AntiVirus.app

[not loaded] com.zeobit.kext.AVKauth (1.0 - 2010-10-25) [Support]

/System/Library/Extensions

[not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2 - 2016-09-23) [Support]

[not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2 - 2016-09-23) [Support]

[loaded] com.Cycling74.driver.Soundflower (1.5.3 - SDK 10.6 - 2016-09-23) [Support]

[not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6 - 2016-09-23) [Support]

[not loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.52 - 2016-09-23) [Support]

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.45 - 2016-09-23) [Support]

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.2 (26640) - SDK 10.4 - 2016-09-23) [Support]

[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1 - 2016-09-23) [Support]

/System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns

[not loaded] com.belcarra.iokit.netpart.panther (1.6.1 - 2007-06-06) [Support]

/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns

[not loaded] com.belcarra.iokit.usbpart.panther (1.6.1 - 2007-06-06) [Support]

/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns

[not loaded] com.RemoteControl.USBLAN.panther (1.6.1 - 2007-06-06) [Support]

/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.2 (26640) - SDK 10.4 - 2012-12-18) [Support]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.2 (26640) - SDK 10.5 - 2012-12-18) [Support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.2 (26640) - SDK 10.4 - 2012-12-18) [Support]

System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 164 Apple tasks

[running] 101 Apple tasks

System Launch Daemons: ⓘ

[not loaded] com.apple.jetsamproperties.Mac.plist (2016-08-26) [Support]

[not loaded] 36 Apple tasks

[loaded] 165 Apple tasks

[running] 102 Apple tasks

Launch Agents: ⓘ

[loaded] com.citrix.AuthManager_Mac.plist (2015-03-16) [Support]

[running] com.citrix.ReceiverHelper.plist (2015-03-16) [Support]

[running] com.citrix.ServiceRecords.plist (2015-03-16) [Support]

[running] com.epson.epw.agent.plist (2008-11-14) [Support]

[loaded] com.google.keystone.agent.plist (2016-09-13) [Support]

[running] com.hp.devicemonitor.plist (2012-05-26) [Support]

[loaded] com.hp.messagecenter.launcher.plist (2010-01-19) [Support]

[running] com.hp.productresearch.plist (2012-01-16) [Support]

[running] com.rim.BBLaunchAgent.plist (2010-12-17) [Support]

[loaded] com.trusteer.rapport.rapportd.plist (2010-09-05) [Support]

[not loaded] net.culater.SIMBL.Agent.plist (2011-09-02) [Support]

[running] rdmgrab.plist (2012-05-27) [Support]

Launch Daemons: ⓘ

[failed] com.adobe.fpsaud.plist (2016-05-09) [Support]

[loaded] com.apple.aelwriter.plist (2011-10-11)

[loaded] com.barebones.textwrangler.plist (2010-07-22) [Support]

[loaded] com.google.keystone.daemon.plist (2016-09-13) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2014-02-26) [Support]

[running] com.rim.BBDaemon.plist (2010-12-17) [Support]

[loaded] com.rogueamoeba.hermes.plist (2011-08-30) [Support]

[failed] com.sonos.smbbump.plist (2014-01-03) [Support]

[running] com.trusteer.rooks.rooksd.plist (2010-09-05) [Support]

[not loaded] com.zeobit.MacKeeper.AntiVirus (2011-06-05) [Support]

[not loaded] com.zeobit.MacKeeper.plugin.AntiTheft.daemon (2011-09-23) [Support]

[running] rdmd.plist (2012-05-27) [Support]

User Launch Agents: ⓘ

[failed] com.apple.SafariBookmarksSyncer.plist (2009-05-17)

[failed] com.plexapp.mediaserver.plist (2011-10-09) [Support]

[running] com.seagate.mediasync.plist (2012-12-18) [Support]

[loaded] com.spotify.webhelper.plist (2015-08-04) [Support]

[running] com.zeobit.MacKeeper.Helper.plist (2012-09-13) [Support]

[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist (2012-06-18) [Support]

Internet Plug-ins: ⓘ

Google Earth Web Plug-in: 7.1 (2016-08-29) [Support]

OfficeLiveBrowserPlugin: 12.3.6 (2015-05-21) [Support]

Unity Web Player: UnityPlayer version 4.1.5f1 (2013-06-07) [Support]

npBTEmailConfig: 1.0 (2009-08-27) [Support]

NP2020Player: 4.5.2.0 (2010-01-11) [Support]

Silverlight: 4.0.60531.0 (2011-10-08) [Support]

FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-19) [Support]

QuickTime Plugin: 7.7.3 (2016-09-14)

Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-19) Outdated! Update

iPhotoPhotocast: 7.0 (2010-04-14)

SharePointBrowserPlugin: 14.6.3 - SDK 10.6 (2016-04-27) [Support]

GarminGpsControl: 4.0.1.0 Release - SDK 10.6 (2012-01-06) [Support]

EPPEX Plugin: 10.0 (2013-03-12) [Support]

JavaAppletPlugin: 15.0.1 - SDK 10.12 (2012-07-27) Check version

User internet Plug-ins: ⓘ

Picasa: 1.0 - SDK 10.4 (2013-02-24) [Support]

Safari Extensions: ⓘ

Tweedact - Johnathon Williams - http://tweedact.com (2014-02-25)

Add To Amazon Wish List - Amazon.com - https://www.amazon.com/wishlist?ref=cm_wl_saf_ext (2013-01-18)

3rd Party Preference Panes: ⓘ

Flash Player (2016-05-09) [Support]

GoPro (2015-05-30) [Support]

Perian (2009-12-17) [Support]

Rapport (2010-09-05) [Support]

SizzlingKeys (2009-06-02) [Support]

Visage (2007-10-31) [Support]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 2.11 TB Disk used: 259.24 GB

Destinations:

imac backup [Local]

Total size: 499.76 GB

Total number of backups: 66

Oldest backup: 29/04/2016, 11:43

Last backup: 25/09/2016, 15:48

Size of backup disk: Too small

Backup size 499.76 GB < (Disk used 259.24 GB X 3)

Top Processes by CPU: ⓘ

2% fontd

2% WindowServer

1% kernel_task

0% rdmgrab

0% com.apple.AmbientDisplayAgent

Top Processes by Memory: ⓘ

2.50 GB com.apple.MediaLibraryService

1.41 GB kernel_task

836 MB mdworker(24)

803 MB iTunes

377 MB com.apple.WebKit.WebContent(2)

Virtual Memory Information: ⓘ

3.94 GB Free RAM

12.00 GB Used RAM (4.63 GB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

Sep 25, 2016, 03:59:36 PM ~/Library/Logs/DiagnosticReports/MacKeeper Helper_2016-09-25-155936_[redacted].crash

com.zeobit.MacKeeper.Helper - /Applications/MacKeeper.app/Contents/Resources/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper

Sep 25, 2016, 03:43:14 PM ~/Library/Logs/DiagnosticReports/MacKeeper Helper_2016-09-25-154314_[redacted].crash

Sep 25, 2016, 02:00:39 PM ~/Library/Logs/DiagnosticReports/MacKeeper Helper_2016-09-25-140039_[redacted].crash

Sep 25, 2016, 09:55:53 AM ~/Library/Logs/DiagnosticReports/SIMBL Agent_2016-09-25-095553_[redacted].crash

/Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app/Contents/MacOS/SIMBL Agent

Sep 25, 2016, 09:53:56 AM Self test - passed

Sep 25, 2016, 09:53:22 AM ~/Library/Logs/DiagnosticReports/MacKeeper Helper_2016-09-25-095322_[redacted].crash

Sep 25, 2016, 09:37:12 AM ~/Library/Logs/DiagnosticReports/iTunes_2016-09-25-093712_[redacted].crash

com.apple.iTunes - /Applications/iTunes.app/Contents/MacOS/iTunes

Sep 25, 2016, 08:58:32 AM ~/Library/Logs/DiagnosticReports/SIMBL Agent_2016-09-25-085832_[redacted].crash

Sep 24, 2016, 10:56:45 PM /Library/Logs/DiagnosticReports/photoanalysisd_2016-09-24-225645_[redacted].cpu _resource.diag [Details]

/System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/ph otoanalysisd

Sep 24, 2016, 10:05:07 AM ~/Library/Logs/DiagnosticReports/iTunes_2016-09-24-100507_[redacted].crash

Sep 23, 2016, 09:00:59 PM ~/Library/Logs/DiagnosticReports/SIMBL Agent_2016-09-23-210059_[redacted].crash

Sep 23, 2016, 07:50:26 PM ~/Library/Logs/DiagnosticReports/SIMBL Agent_2016-09-23-195026_[redacted].crash

Sep 23, 2016, 07:22:44 PM ~/Library/Logs/DiagnosticReports/SIMBL Agent_2016-09-23-192244_[redacted].crash

Sep 23, 2016, 07:22:41 PM ~/Library/Logs/DiagnosticReports/rapportd_2016-09-23-192241_[redacted].crash

/Library/Rapport/*/rapportd

Sep 23, 2016, 04:52:46 PM ~/Library/Logs/DiagnosticReports/MacKeeper Helper_2016-09-23-165246_[redacted].crash

Sep 23, 2016, 04:11:23 PM ~/Library/Logs/DiagnosticReports/rapportd_2016-09-23-161123_[redacted].crash

I took the mac out the box on friday started it up installed the back up and installed sierra then everything was working on the previous 2009 iMac

i checked photos all good checks iTunes all good tried to play a movie and the problem presented itself Ive never transferred from a mac before im not that techie Im not bad but don't like messing with setting inside if you know what i mean so i called AppleCare and they said the tech guys were closed for and would call back monday

Thats as far as ive got no i haven't done smh an nvram reset and test

ok ran these test still nothing this is the error

it was yosemite on the 2009 mac the new mac had yosemite too the reason i upgraded was sierra wasn't available on the 2009m and i liked the look of it

Thanks for your help today do you have any idea what it could be?

Im not using an external screen just so you know this is the 27inch 5 k iMac screen im talking about

don't know it looked like the screensaver from yosemite could have been`mavericks i suppose i installed sierra right away after it booted up from the backup never looked at the os

sorry im such a doof it was el capitain on both by look of it i forgot about that one

do you know how to fix it?

Hi Guys update;

Clean install of Sierra all good

Thanks for your help